Refund policy
Return & Refund Policy
Thank you for your purchase. To ensure every customer is completely satisfied with their order, please carefully review this Return & Refund Policy. This policy applies to all products purchased on our website.
1. Eligible Return Items
- l Most items can be returned or exchanged within 30 calendar days of delivery, provided that the items are unused, unwashed, undamaged, and in original condition with all original packaging, thangka case, tags, and accessories intact.
- l Our thangka pendants are handcrafted, unique art pieces painted by professional artisans. Due to their handmade nature, non-defective hand-painted thangka items are not eligible for free return or exchange. Each piece carries unique hand-painted traces and subtle differences, which are not considered quality defects.
2. Non-Returnable Items
The following situations are not eligible for return or refund:
- l Items worn, damaged, altered, or used by customers
- l Lost or missing original packaging, case, or tags
- l Return requests beyond the 30-day return window
- l Sale items, clearance items, and custom orders
- l Minor hand-painted texture differences, color slight deviation caused by light and display
3. Defective & Damaged Items
If you receive defective, damaged, or incorrect items, please contact us with clear photos or videos within 48 hours after delivery. Upon verification, we will cover all return shipping fees, and you may choose a full refund, product replacement, or store credit.
Damages caused by personal collision, improper storage, or artificial damage are not covered.
4. Return Process
Please follow the standard return procedure to complete your return application:
- l Contact Customer Service: Please contact our customer service team via email at santia@techie.com within 30 calendar days after delivery to submit a return application, and provide your order number, return reason, and real photos or videos of the product.
- l Confirmation: We will review your return application within 1-3 working days and provide you with the official return address once approved.
- l Send Back Package: Please send the item back with complete original packaging, tags and accessories according to the specified address, and keep the shipping tracking number.
l Inspection & Refund: After receiving and inspecting the returned item and confirming it is in compliance, we will process your refund within 3–7 working days (original shipping fees are non-refundable).
5. Shipping Fees for Returns
- l Quality issue returns: We will cover all return shipping fees.
- l Personal reason returns: The customer is responsible for all return shipping fees. Original shipping fees are non-refundable.
6. Refund Processing Time
Once we receive and inspect your returned items, we will process your refund within 3–7 business days. The refund will be returned to your original payment method. Please allow additional bank processing time for the funds to appear in your account.
7. Order Cancellation
Orders can be canceled before shipment. Once the order is shipped, it will follow the return policy rules.
We reserve the right of final interpretation of this return and refund policy. We may update this policy occasionally without prior notice.