Shipping policy

1. Policy Overview

This Shipping Policy applies to all online orders placed at the official GSfeiyi store. It governs all rules regarding order processing, shipment delivery, shipping fees, logistics tracking, cross-border tariffs, and logistics delay & exception handling. As a cross-border e-commerce store serving European customers, GSfeiyi delivers all orders via officially partnered cross-border logistics providers. All shipments are fully compliant and traceable to protect customers’ legitimate rights and interests.

2. Order Processing & Shipping Time

In-stock Items: Shipped within 1–3 business days after payment is received, with an estimated delivery time of 15 business days. Orders received on weekends or public holidays will not be processed on those days.

Thangka Custom Items: Order confirmation and production arrangement will be completed within 3–5 business days after payment, with an estimated delivery time of 30 business days.

Processing Rules: Valid orders paid before 14:00 on business days will be prioritized for shipment. Orders placed after 14:00 will be processed on the next business day.

Delay Instructions: Slight shipping delays may occur during large-scale promotions, inventory restocking, customs policy adjustments, and peak holiday logistics periods. We will notify customers promptly via email if delays happen.

3. Shipping Fees & Free Shipping Rules

1. Base Shipping Fee: Shipping cost is automatically calculated based on item weight, size and destination, and the final fee will be displayed at checkout with no hidden charges.

2. Free Shipping Policy: We launch full-store or threshold-based free shipping activities from time to time. The applicable free shipping standard is subject to real-time display on the checkout page.

3. Oversized & Overweight Items: Extra logistics surcharges will apply to oversized or overweight products. Additional fees will be displayed at checkout, and placing an order means you agree to the relevant charging rules.

5. Order Tracking & Delivery Confirmation

Logistics Tracking: A tracking number will be sent to your email after shipment. You can check real-time logistics status on your order page with full traceability.

2. Once the logistics status shows “Delivered”, the order is deemed successfully delivered, and the risk of product loss or damage shall be transferred to the buyer.

3. If the tracking status shows delivered but you have not received the package, you must contact our customer service within 48 hours for verification and investigation. Failure to submit a report within the time limit will be regarded as successful delivery.

6. Customs Duties & Taxes

1. Cross-border orders to Europe may incur import duties, VAT and customs clearance fees, which are determined by the customs policies of the destination country or region.

2. All tariffs and taxes are borne by the recipient unless the order is explicitly marked as a duty-free shipping channel.

3. Any order return, logistics cancellation, and round-trip shipping & customs fees caused by duty refusal, package abandonment or rejection shall be borne by the customer, and no full refund will be granted.

7. Shipping Delays & Exceptions

1. We shall not be liable for logistics delays, package loss or damage caused by customs inspection and detention, severe weather, carrier suspension, regional control measures, incorrect recipient information, unsuccessful delivery or automatic package return.

2. If there is no logistics update for more than 15 business days, you may contact us to initiate a logistics inquiry.

3. For damaged or missing items during transportation, customers must provide photos of the package and damaged goods as valid proof within 48 hours after delivery. We will arrange replacement or corresponding after-sales solutions after verification.

8. Refusal & Return Shipping Rules

1. For voluntary order rejection or returns without quality issues, the generated round-trip shipping fees and customs fees will be deducted from the refund amount.

2. We reserve the right to reject unauthorized returned packages sent without prior confirmation from our customer service, and we will not assume relevant responsibilities.

9. Contact Information

For logistics inquiries and abnormal issue handling, please contact our official email: santia@techie.com